FREE SHIPPING OVER $75 - EVERYDAYFree Shipping for domestic / contiguous USA addresses for orders over $75.00. Shipping costs for international addresses outside of the contiguous US are calculated at actual rates via DHL International and include all VAT, DUTY and TAXES. HELPFUL LINKSLog in to your CUSTOMER ACCOUNT to view previous orders. Contact us any time via our CONTACT FORM. Wholesalers can find more information about opening WHOLESALE ACCOUNTS. Want to learn more about us and our books? Check out our ABOUT US page. CAN YOU RUSH MY ORDER?Yes! Please let us know if your order needs to arrive in time for a specific event such as an anniversary, wedding or the birth of a little one. Simply CONTACT US before you order, or include a note with your order and we'll follow up whether upgraded shipping is necessary.
WHAT HAPPENS WHEN I ORDER?Once you place your order online, it enters our production schedule. We'll review your order carefully and will contact you if we have any questions. We'll also contact you right away if your order requires upgraded shipping options based on your request for quicker delivery. We take delivery times very seriously, many of our handmade books are given as gifts and we understand how important it is to receive a Baby Book or Anniversary Journal in time for a special event. WHEN CAN I EXPECT MY ORDER TO ARRIVE?Every Rag & Bone Bindery Album, Binder, Journal and Guestbook is made to order. Our standard production time is ten business days. (not including the day of order, weekends & holidays). Please see the Time In Transit map below to calculate shipping time from when an order leaves our Rhode Island Bindery to when it is estimated to arrive at your location. I'M IN THE US: HOW DO YOU SHIP?We ship domestic USA orders via UPS and USPS. We will choose the best carrier based on your location and the size of your order and you'll receive a tracking number on the day your order ships from the Bindery. I'M LOCATED OUTSIDE THE US: HOW DO YOU SHIP?We ship international orders via DHL. When placing an international order, shipping charges are determined by the items you order and the address the items are to be delivered to. Additionally, our site will automatically adjust to your local currency. RETURNSOn certain occasions we understand a return may need to be made. Please note: we make every book by hand specifically for your order. Returns must be made within 30 days of your order ship date and must be returned to the bindery in dust-free, re-sellable condition. There is a 15% return fee for all returned items. We cannot take returns on personalized or custom items or personalized items due to customer error. Please call for additional details. TIME IN TRANSIT MAPRag & Bone Bindery Albums and Journals ship direct from our Rhode Island bookbinding studio. Calculate shipping time-in-transit from our location to yours with the map below. Once we ship your order, you'll receive an email with the tracking number which you can track in real-time on the UPS or USPS websites. |
