As a gift for my mother's 90th birthday, I decided to collect the many essays she had written over the years and present them to her in a personalized binder. Through an online search, I found Rag & Bone and am very glad I chose them to create the perfect binder for my mom. Due to my own error in specifying how I wanted the embossed text to appear, the result was not as I had expected. Not checking the time, I called immediately and even though it was after hours, Ilira answered the phone! After hearing what happened, she very graciously offered to make a new one for me at no additional charge. Early the next day she emailed me a digital proof for my approval before proceeding. She was also aware of my concern about having the binder soon enough to put it together in time for the birthday celebration and the new binder arrived at my home in Indianapolis in two days--well ahead of when I needed it! It always feels risky ordering special items online, so anyone with concerns about that can rest assured that Rag & Bone Bindery will go above and beyond to provide excellent service and a lovely product!
