FREE SHIPPING ON ALL ORDERS OVER $50 (US ADDRESSES) • CUSTOMER SERVICE M-F 8-4 (EST) 888 338 8128

Toll free customer service is available M-F 8am to 4pm Eastern time: 888 338 8128


HELPFUL LINKS

Log in to your CUSTOMER ACCOUNT to check on the progress of an order or to view previous orders. Contact us any time via our CONTACT FORM. Use our STORE LOCATOR to find a retailer near you that carries Rag & Bone Bindery books and albums. Wholesalers can find out more information about opening WHOLESALE ACCOUNTS. Want to learn more about us and our books? Check out our ABOUT US page.


ORDER STATUS

Log in to your account to check on the status of your order, view previous orders, update your account details or change your password. If you need an item shipped sooner than our standard lead time, or need to make a change to your order, please contact the bindery direct at 888 338 8128 to speak with a customer service rep.


ORDER ONLINE OR WITH A CUSTOMER SERVICE REP

Ordering online from Rag & Bone is a snap, but feel free to contact our friendly and knowledgable customer service representatives any time to place an order direct: 888 338 8128.


HOW QUICKLY WILL I RECEIVE MY ORDER?

Rag & Bone Bindery books are handmade to order and ship within 10-15 business days (not counting the day you order, please account for weekends & holidays). Personalized books and albums ship on average within 15 business days. In addition, please see the Time In Transit map below to calculate the shipping time from when an order leaves our bindery to when it arrives at your location. Need an item delivered quickly? We're more than happy to rush a book through our production. Contact us and we'll work with you to get a book or album in your hands for a deadline or special event.


RUSH DELIVERY OPTIONS

Do you need an item for a specific event such as an anniversary, wedding or the birth of a little one? Let us know when you need an item in-your-hands and we can rush an order through our production and/or upgrade shipping as necessary. Let us be part of your event to make sure your order is delivered when you need it. Call us toll free 888 338 8128 for more details.


RETURNS

On certain occasions we understand a return may need to be made. Please note: we make every book by hand specifically for your order. Returns are accepted with a 15% restocking fee. Returns must be made within 30 days of your order ship date and must be returned to the bindery in dust-free, re-sellable condition. Please call for additional details.


DOMESTIC SHIPPING

We ship domestic USA orders via UPS or USPS (our choice, best way). Each order has a tracking number which is emailed to you at the time your order ships. Your order can be tracked at either the UPS or USPS websites. If you cannot receive UPS packages or have a preferred shipper, please let us know.


INTERNATIONAL SHIPPING

We ship internationally - if a package can get there, we're happy to send it. International orders are shipped via the United States Post. When placing an international order, the shipping charges are determined by the items you order and the address the items are to be delivered to.


SHIPPING COSTS + HANDLING CHARGES

Domestic U. S. shipping costs are fixed at $7.00 per order. International shipping rates vary by location and are calculated during the checkout process. We do not charge Handling charges or other hidden fees.


SALES TAX

Orders shipped to Rhode Island are subject to a 7% sales tax.


CUSTOMER SUPPORT

If you have additional questions about ordering please contact Rag & Bone Bindery customer service direct. Thank you!

 

STORE LOCATOR

We sell our books and Albums all over the US, Canada and to a few retailers worldwide. Use our STORE LOCATOR to find a retailer near you.

TIME IN TRANSIT MAP

Rag & Bone Bindery books and albums ship direct from our Rhode Island bookbinding studio. You can use the chart below to calculate UPS shipping times-in-transit from our location to yours. Some orders - generally small orders shipping to the west coast - are shipped via the US Postal Service. Their times in transit are similar. Once we ship your order you will receive an email with the tracking number for UPS or USPS.