CUSTOMER CARE: HELPFUL LINKS
Log in to your CUSTOMER ACCOUNT to CHECK ON YOUR ORDER or to view previous orders. Contact us any time via our CONTACT FORM. Wholesalers can find more information about opening WHOLESALE ACCOUNTS. Want to learn more about us and our books? Check out our ABOUT US page.
CLICK HERE to check on the status of your order. LOG IN TO YOUR ACCOUNT to view previous orders, update your account details or change your password. If you need an item shipped sooner than our standard lead time, or need to make a change to your order, please contact the bindery direct at 401 728 0762 to speak with a customer service rep.
HOW QUICKLY WILL I RECEIVE MY ORDER?
Rag & Bone Bindery books are handmade to order and ship on average within 10 business days (not counting the day you order, weekends & holidays). Please see the Time In Transit map below to calculate the shipping time from when an order leaves our Rhode Island bindery to when it arrives at your location. Need an item delivered quickly? We're more than happy to rush a book through our production. Contact us and we'll work with you to get a book or album in your hands for a deadline or special event.
RUSH DELIVERY OPTIONS
Let us know if you need an item for a specific event such as an anniversary, wedding or the birth of a little one, and we will provide information regarding rushing an order through our production and/or upgrading shipping as necessary. Let us be part of your event to make sure your order is delivered when you need it. Call us at 401 728 0762 for more details.
On certain occasions we understand a return may need to be made. Please note: we make every book by hand specifically for your order. Returns are accepted with a 15% restocking fee. Returns must be made within 30 days of your order ship date and must be returned to the bindery in dust-free, re-sellable condition. We cannot take returns on personalized or custom items or personalized items due to customer error. Please call for additional details.
We ship domestic USA orders via UPS or USPS (our choice, best way). Each order has a tracking number which is emailed to you at the time your order ships. Your order can be tracked at either the UPS or USPS websites. If you cannot receive UPS packages or have a preferred shipper, please let us know.
We ship internationally - if a package can get there, we're happy to send it. International orders are shipped via the United States Post. When placing an international order, the shipping charges are determined by the items you order and the address the items are to be delivered to.
SHIPPING COSTS + HANDLING CHARGES
Domestic U. S. shipping costs are fixed at $8.00 per order. International shipping rates vary by location and are calculated during the checkout process. We do not charge Handling charges or other hidden fees.
Orders shipped to Rhode Island are subject to a 7% sales tax.
If you have additional questions about ordering please contact Rag & Bone Bindery customer service direct. Thank you!
We sell our books and Albums all over the US, Canada and to a few retailers worldwide. Use our STORE LOCATOR to find a retailer near you.
TIME IN TRANSIT MAP
Rag & Bone Bindery books and albums ship direct from our Rhode Island bookbinding studio. You can use the chart below to calculate UPS shipping times-in-transit from our location to yours. Some orders - generally small orders shipping to the west coast - are shipped via the US Postal Service. Their times in transit are similar. Once we ship your order you will receive an email with the tracking number for UPS or USPS.