SAVE 10% SITEWIDE • $7 SHIPPING ANY SIZE ORDER (US ADDRESSES) • CUSTOMER SERVICE M-F 8-4 (EST) 888 338 8128

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CURRENT CUSTOMERS

Login to your account to check on the status of your order, view previous orders, update your account details or change your password.


ORDER ONLINE OR WITH A CUSTOMER SERVICE REP

Ordering online from Rag & Bone is a snap, but feel free to contact our friendly and knowledgable customer service representatives any time to place an order direct: 888 338 8128.


HOW QUICKLY WILL I RECEIVE MY ORDER?

Rag & Bone Bindery books are handmade to order and ship within 10-15 business days (not counting the day you order, please account for weekends & holidays). In addition, please see the Time In Transit map below to calculate the shipping time to your location.


RUSH DELIVERY OPTIONS

Are you ordering for a dated event such as anniversary, wedding or the birth of a little one? Call us toll free 888 338 8128. Upgraded shipping options are available as well as quicker turnaround times in the bindery. We are happy to discuss your special delivery requirements.


RETURNS

On certain occasions we understand a return may need to be made. Please note: we make every book by hand specifically for your order. Returns are accepted with a 15% restocking fee. Returns must be made within 30 days of your order ship date and must be returned to the bindery in dust-free, re-sellable condition. Please call for additional details.


SALES TAX

Orders shipped to addresses in Rhode Island are subject to a 7% sales tax.


HANDLING CHARGES

There are no Handling charges or other hidden fees.

 

 

DOMESTIC SHIPPING

We ship domestic USA orders via UPS or USPS (our choice, best way). Each order has a tracking number which is emailed to you at the time your order ships. Your order can be tracked at either the UPS or USPS websites. If you cannot receive UPS packages or have a preferred shipper, please let us know.


INTERNATIONAL SHIPPING

We ship internationally - if a package can get there, we're happy to send it. International orders are shipped via the United States Post. When placing an international order, the shipping charges are determined by the items you order and the address the items are to be delivered to.


SHIPPING COSTS

Domestic U. S. shipping costs are fixed at $7.00 per order. International shipping rates vary by location and are calculated during the checkout process.


TIME IN TRANSIT MAP

Orders ship from Rhode Island. Please use the chart below to calculate UPS shipping times-in-transit:

UPS MAP


CUSTOMER SUPPORT

If you have additional questions about ordering, or for more information please contact Rag & Bone Bindery customer service direct. Thank you!