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Ordering online from Rag & Bone is a snap, but feel free to contact our friendly and knowledgable customer service representatives any time: 888 338 8128.
HOW QUICKLY WILL YOU RECEIVE YOUR ORDER?
Rag & Bone Bindery books are handmade to order and will ship within 10 business days (not counting the day you order, please account for weekends, holidays & our studio closure period). In addition, please see the Time In Transit map below to calculate the shipping time to your location. NOTE: If your order contains Personalized books, your order will ship within 15 business days (not counting the day you order, please account for weekends, holidays & our studio closure period). The bindery will close for production on December 24th and re-open on January 5, 2015 so our staff may enjoy the holidays with their families. Please take this into account when calculating lead-time.
Need something quickly? Call us toll free 888 338 8128. Upgraded shipping options are available and we are happy to discuss quick turnaround times for special events and deadlines.
On certain occasions we understand a return may need to be made. Please note: we make every book by hand specifically for your order. Returns are accepted with a 15% restocking fee. Returns must be made within 30 days of your order ship date and must be returned to the bindery in dust-free, re-sellable condition. Please call for additional details.
We ship domestic USA orders via UPS or USPS (our choice, best way). Each order has a tracking number which is emailed to you at the time your order ships. Your order can be tracked at either the UPS or USPS websites. If you cannot receive UPS packages or have a preferred shipper, please let us know.
We ship internationally - if a package can get there, we're happy to send it. International orders are shipped via the United States Post. When placing an international order, the shipping charges are determined by the items you order and the address the items are to be delivered to.
Domestic U. S. shipping costs are fixed at $7.00 per order. International shipping rates vary by location and are calculated during the checkout process.
There are no Handling charges or other hidden fees.
TIME IN TRANSIT MAP
Orders ship from Rhode Island. Please use the chart below to calculate UPS shipping times-in-transit:
Orders shipped to addresses in Rhode Island will be subject to a 7% sales tax.
To place an order direct or for questions regarding an order, please contact customer service. We're friendly and eager to assist with your order.
888 338 8128
Rag & Bone Bindery
1088 Main Street
Pawtucket, RI 02860
P 401 728 0762
F 401 728 0763
Vice President / Sales
P. 401 728 0762 X103
Customer Service / Wholesale Account Manager
P. 401 728 0762 X105
President / General Manager / Web
P. 401 728 0762